About the Client

A leading cybersecurity service provider offering comprehensive solutions through their state-of-the-art proprietary platform. They help their customers to deal with cyber threats, safeguarding their data and systems from potential breaches, and providing reliable and efficient solutions to protect their valuable assets.

The Challenge

Located on the East Coast of America, the company planned to develop an offshore center in India to control costs, scale their reach and increase the efficiency of their services. Building a team from scratch for a company that had no personnel in a foreign land, the client approached DXFactor to help them in building a full-fledged offshore development center.

The requirements were clear but establishing an offshore presence needed the initial setting up of HR policies, and a clear understanding of all the legalities and compliance regulations. In addition, bridging cultural differences was imperative to start off on the right foot, serving as the foundation of the offshore development center. The client would also need to hire and further retain the right talent. This meant that the sourcing of the talent was another key factor in the success of the BOT model. From the financial side, setting up the payroll, and from the HR side, building a conducive work environment summed up the deliverables.

What We Did

• Payroll Setup
• Transfer Execution

• Build, Operate, Transfer
• Meeting Legal Requirements
• HR Policy Creation and Enforcement
• Talent Acquisition and Retention
• Business Process Creation
• Payroll Setup
• Transfer Execution

BENEFITS

• Substantial cost savings
  India is a developing market with a strong IT community. The client saved massively on office rent and developer salaries.
• Full operational back-up
  Little to no involvement of the client in operational processes allowing them to focus on their core business.
• Compliance with the legislation in the offshoring location
  Created a detailed checklist of all the legal requirements and ensured that all the necessary paperwork was completed on time.
• New business opportunities with expanded operations
  With the new operations set up, the client was able to get more customers and work towards providing a superior customer experience.

SOLUTION

The DXFactor team worked closely with the client to initiate the work on building their offshore development center. It was crucial for the client to focus on their core business while having DXFactor to set up their company.

PHASE 1 – BUILD

HR Policy Creation and Enforcement

From the human resources standpoint, we helped the client create policies for recruitment, leave and time-off, meals and breaks, employee conduct and safety, anti-harassment and non-discrimination, privacy, disciplinary and termination.

Given the nature of their business of providing cyber security, there was no off time. Needing to operate 24/7, the work shifts were planned to ensure business continuity.

With the intent of scaling the clients’ operations, our team created blueprints for:

• Space Optimization
• Seat Allocation
• Shift Management
• Talent Acquisition and Retention

The organization had three departments under their core offerings in cyber security for which they needed the right talent.

• Platform Operations Specialists – Entry-Level
• Threat Analysts – Mid-Level
• Intelligence Resources – Senior-Level

It was important to establish the company’s name in the local market to attract the ideal talent. Our team worked with the client to create their branding and awareness and hired a technical recruiter with knowledge of cyber security positions. We also used a consultative approach with the client to prepare appropriate job descriptions. All this made the interview and selection process smoother.

Payroll setup

Right from applying for financial clearance to collecting employee information, deciding the pay structure, and implementing a payroll solution, our financial advisors set up the payroll and taxation for all the employees under the client’s name.

PHASE 2 – OPERATE

Getting all the wheels in motion ensured a gradual and smooth transition to the success of the build phase. The DXFactor team got the offshore center to full operational capability with very less involvement of the client.

The company still needed to scale further, and we were tasked to hire 20 to 25 candidates every quarter. This was different from the need to retain existing talent, which is also crucial. For employee retention, we helped the client to create an internal university program for certifications that empowers and uplifts employees, creating a chain of movement from the ladder internally.

We also helped to set up a quarterly performance management system for clarity, opportunity, and recognition, creating a conducive work environment where employees thrive.

PHASE 3 – TRANSFER

Meeting Legal Requirements

Starting with registering the company, obtaining necessary permits, and finding a suitable office space, which would serve as their offshore center, DXFactor initiated the planning of the transfer. The laws and regulations related to setting up a company in India are complex and time-consuming, and the client needed to ensure that all legal requirements were met before the offshore center could be set up.

With the intent of scaling the clients’ operations, our team created blueprints for:

• Worked closely with lawyers and legal experts
• Created a detailed checklist of all the legal requirements
• Ensured that all the necessary paperwork was completed on time

Setting up the offshore development center also required an understanding of the local culture. So, all the policies and processes had to be designed by keeping the cultural differences at the center.

Transfer Execution

The way the build and operate phases were carried out, the transfer was smooth and seamless, allowing the client to resume their operations in India without any hindrances or downtime. Within two years of the project commencement, DXFactor made a 100% transfer, resulting in a fully functioning offshore development center.