Challenges

The client is a leading cybersecurity service provider that offers comprehensive solutions through their state-of-the-art proprietary platform. They wanted to develop an offshore center in India to control costs, scale their reach and increase the efficiency of their services. The client approached DXFactor to build:

• A team from scratch
• A full-fledged offshore development center (ODC)

Initial setting up of HR policies, and a clear understanding of all the legalities and compliance regulations. In addition, bridging cultural differences was imperative to start off on the right foot, serving as the foundation of the ODC.

• Hire and further retain the right talent
• Sourcing of the talent
• Setting up the payroll
• Building a conducive work environment

What We Did

• Build, Operate, Transfer

• Talent Acquisition and Retention
• Transfer Execution

SOLUTION

The DXFactor team initiated the work on building the ODC, helping the client to focus on their core business while we worked on setting up their company.

PHASE 1 – BUILD

HR Policy Creation and Enforcement

Created policies for:

• Recruitment
• Leave and time-off
• Meals and breaks
• Employee conduct and safety
• Anti-harassment and non-discrimination
• Privacy, disciplinary and termination

Created blueprints for:

• Space Optimization
• Seat Allocation
• Shift Management

Talent Acquisition and Retention

The organization had three departments under their core offerings in cyber security for which they needed the right talent.

• Platform Operations Specialists – Entry-Level
• Threat Analysts – Mid-Level
• Intelligence Resources – Senior-Level

Established the company’s name in the local market to attract the ideal talent.

• Created their branding and awareness.
• Hired a technical recruiter with knowledge of cyber security positions.
• Consultative approach to prepare appropriate job descriptions.

Payroll setup

• Applying for financial clearance
• Collecting employee information
• Deciding the pay structure
• Implementing a payroll solution
• Set up the payroll and taxation

PHASE 3 – TRANSFER

Meeting Legal Requirements

• Registering the company
• Obtaining necessary permits
• Finding a suitable office space

Complex and time-consuming laws and regulations in India:

• Worked closely with lawyers and legal experts
• Worked closely with lawyers and legal experts
• Ensured that all the necessary paperwork was completed on time

Transfer Execution

• Initiated a smooth and seamless transfer, allowing the client to resume their operations in India without any hindrances or downtime.
• Within two years of the project commencement, DXFactor made a 100% transfer, resulting in a fully-functioning offshore development center.

Benefits

• Substantial cost savings
• Full operational back-up
• Compliance with the legislation in the offshoring location
• New business opportunities with expanded operations

Results and Outcomes

DXFactor helped create a brand new identity of the client in the offshoring location, and built, operated and transferred their offshore development center at low cost.